The Value of Early and Timely Stakeholder Engagement

Aug 1, 2019 10:07:13 AM

Businesses can save so much time and money by simply asking the right person the right question at the right time. 

By Jon Grose 

Project management and delivery is one of Bluefield’s most common services we provide for clients. Some of our team recently shared some of their thoughts on improving project management practices. Here, Jon Grose shares a recent experience and learning on stakeholder engagement. 

Bluefield AMS was engaged to work on an early-phase study for a project for one of our major clients. The objective of this project was to take a holistic approach to tyre maintenance on a particular site and work towards the development of a standalone facility that provided a cost effective, long term and sustainable approach to tyre maintenance. At present tyre maintenance is carried out at multiple facilities that are both not fit for purpose, which has led to both inefficient and potentially unsafe tyre maintenance and handling practises.  

The initial phase of the study was to be carried out off-site, with the major up-front work done without much site input. The initial focus was a review of what the current facilities consisted of, what the tyre handling and practices to date were and what measures the site had taken to address this. Basically, going through the normal motions that would occur this early on in a project.  However, we decided to engage with the site stakeholder earlier than originally forecast, which ended up unearthing a real value-add.  

Because the site was dealing with these issues every day, they had a full understanding of the impact and had already assessed it accurately. By simply talking to the site team who had completed this assessment, we realised that the risk around the current practise has been escalated beyond that of which the study team had originally anticipated. This allowed us to update the project plan, making it accurate in terms of the level of risk it would address.  

There was a further win for the project, with an additional major risk identified the project could mitigate as part of the scope. We found that the site had also been able to capture and quantify the impact associated with a potential location of the new standalone tyre maintenance facility. Based on the more accurate picture, we could alter the location of the new facility to remove this risk altogether. This would not have occurred if we hadn’t engaged with the site stakeholders this early on and would potentially have led to additional re-work down the track.  

The clear learning for us from this engagement is to ensure we talk to stakeholders as often as we can and ensure they are actively involved in the project, have ownership and input early on, and then we hold ourselves to account to act on the feedback/comments captured from these conversations 

Watch a short video on one of Jon’s other learnings here. 

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