There is no denying the importance of regular and consistent servicing of equipment and one significant factor is having a well written service sheet to ensure a repeatable inspection regime. However, experience has shown us that even having the best service sheet does not guarantee a great result if there is a tick and flick culture. Experience has also shown that an average service sheet can still achieve great results when quality inspections are completed and defects are recorded that require future attention. The reality is that most places fall somewhere in-between with a less than perfect service sheet and some level of complacency when completing repetitive inspections.
Getting the defect noted on the service sheet during the inspection is still only half the equation. From there someone must then action the defect and enter it into the planning system. Any system is only as strong as its weakest link and years of reviewing service sheets and maintenance strategy execution has highlighted that many sites fall down in this critical step in turning identified work into scheduled repairs.
What often results is that weeping hydraulic hoses turn into breakdowns, minor cracks turn into major multiple shift repairs or worse and the equipment spends significantly more time on breakdown than it would have if the repair was entered into the system and scheduled. The flow on effect of leaving identified defects un-actioned, is the complacency it promotes in the execution of the inspection. People see that items are not being scheduled and corrected so they start to deem it ok not to report them on the service sheet.
Ensuring critical review, sign off and follow up of defects on a service sheet is an important step in the process of an effective service regime. Anything less is just wasted effort, cost and will reduce the reliability of the machine.
The good news is that this type of culture can be reversed in a matter of weeks or months and the benefits start to flow very quickly. Longer term mobility and tablet based solutions will be a more sustainable solution but even with paper the culture can change quickly.